We will return email to your specification and cost to deliver one of our handcrafted high performing cricket bats made in New Zealand with English Willow. All of our cricket bats are guaranteed against premature breakage in the course of reasonable use and care for a period of one cricket season from the time of purchase. Should you experience any problems at all please let us know so that we can suggest an appropriate course of action. We always try to be very helpful and arrive at a fair decision.
Our goal is to ensure that all of our customers are completely satisfied. Stock orders are usually shipped within a few days. Custom made orders usually take 2-3 weeks turnaround time. Sometimes this process is a bit quicker depending on demand. Please feel free to stay in contact with us during this time to see how things are going. Shipping is by New Zealand Post Economy Courier and is traceable to most countries on www.nzpost.co.nz at pickup and delivery. Dispatch is confirmed via E-mail along with tracking details and confirmation of credit card charge if applicable. If you would like quicker shipping by DHL couriers please ask us for a quote. Parcel contents are insured against loss when sent in order to minimise the risk to the customer. We have so far had very few problems and if any occur we make sure you are covered by Laver & Wood as well.
Last updated: 31/08/2016
Laver & Wood ltd operates www.laverwood.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email and phone number.
Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we could use to email you latest news or offers on products.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Laver & Wood makes shopping safe through its secure server. Using Thawte certification the secure server software encrypts information, ensuring that Internet transactions stay private and protected. This secure connection means that only we can see your credit card number. No one on the Internet can access your confidential information. Once received, all credit card details are kept on file and securely locked away.
Credit Card Payments
For general convenience, we’ve quoted all main currency pricelists. Where your country of residence is not shown, please use NZ$. We charge all credit cards manually in New Zealand dollars once the order is received. The conversion is made at the daily rate of exchange given at Yahoo Finance.
Import Tax & Duties
For shipments, generally valued over $500.00 you may be subject to import duties/taxes, which are levied upon importation to your country. Additional charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you are unsure of these, you should contact your local customs office for further information. Customs forms for all international packages list the value of your order’s contents. Generally this is not a problem as the goods do not attract a high value.
Due to the nature of the sport, some reasonably foreseeable impacts may exceed the limitations of our products. Laver & Wood accepts no responsibility whatsoever, for any injuries sustained or damages caused to property by the use of our products whether they be damaged or otherwise.
If you have any questions regarding any of our policies, please email Laver & Wood.
We offer a full 12 month warranty with all of our bats, apart from those that are subjected to the optional secondary drying process. This warranty covers all repairs required that are caused as a result of reasonable use of the Laver & Wood cricket bat. Reasonable use involves, and is limited to, the using of the Laver & Wood cricket bat to hit balls specifically designed for use in the sport of cricket. If the Laver & Wood cricket bat is deemed un-repairable within this 12 month period then a free replacement will be offered. Laver & Wood Ltd reserve the right to renege on this warranty if they believe that the bat has been used in ways not deemed reasonable. Laver & Wood Ltd also reserve the right to renege on this warranty if labels were removed or chosen not to be applied. No cash refunds will be offered and the postage costs relating to the returning of bats will be borne by the customer.